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Contact Information

Find out how to get in touch with our Customer Information team!


Customer Information

Ask about transit updates, leave feedback, or contact our Customer Service Team.

Online Feedback Form

T: 604.953.3333

Phone Operating Hours
Monday to Friday 5:30 a.m. to 12:30 a.m.
Saturday/Sunday 6:30 a.m. to 11:30 p.m.
Closed on statutory holidays

Live Chat
To enter a real-time chat with a TransLink representative, visit our TransLink Live Chat.

Live Chat Operating Hours
Monday to Friday 6:30 a.m. to 11:30 p.m.
Saturday/Sunday 7:30 a.m. to 10:30 p.m.

For all emergencies, please dial 911.

Contact Transit Police in non-emergencies — send a text to 87.77.77 or call 604.515.8300.

Submit feedback or file a complaint on the Contact Us page.

To provide feedback on your HandyDART trip, please fill out our HandyDART Feedback Form.

Sign-up for HandyDART
T: 604.953.3680

Book or cancel a trip
T: 604.575.6600

Our HandyDART services are provided by contractor First Transit.

For all Compass Card questions, call our Compass Customer Service team or visit our Compass Customer Service Centre at Stadium–Chinatown Station.

T: 604.398.2042
Toll Free: 1.888.207.4055
Monday to Sunday 6:30 a.m. to 11:30 p.m.

Compass Customer Service Centre
Stadium–Chinatown Station
Unit 1 – 590 Beatty Street 
Vancouver BC, V6B 2L3

Operating Hours
Monday to Friday 9 a.m. to 5 p.m.
Closed on Saturday, Sunday, and statutory holidays.

For inquiries about West Coast Express services, call or email our WCE team.

T: 604.488.8906 or 1.800.570.7245
F: 604.689.3896
E: wcecustomerservice@translink.ca

West Coast Express Office
Suite 295 - 601 West Cordova
Vancouver, BC V6B 1G1

Operating Hours
Monday to Friday 8 a.m. to 4 p.m.
Closed on statutory holidays

Please visit our Lost and Found page.


Corporate Information

#400 - 287 Nelson's Court
New Westminster, BC V3L 0E7

T: 778.375.7500
F: 604.636.4809

Operating Hours
Monday to Friday 8 a.m. to 4 p.m.
Closed on statutory holidays

For media inquiries and other press-related matters, please visit the Media section of our website.

For information on parking tax, contact us by phone, fax, or email. Submit payment via cheque or money order by mail, using the address below. Registration forms (including all applicable information) can be submitted by mail or fax via the contact information below.

T: 778.375.7829
F: 778.375.7828
E: parkingtax@translink.ca

Operating Hours
Monday to Friday 8 a.m. to 4:30 p.m.
Closed on statutory holidays

Mailing Address
Attn: Parking Tax Services
TransLink
#400 - 287 Nelson's Court
New Westminster, BC V3L 0E7

To contact our procurement department, email procurement@translink.ca.

To share feedback, comments, or complaints, please fill out our Online Form.

To submit a question to our Board of Directors, email board@translink.ca


Operating Companies

Contact our individual operating companies via the information below.

T: 604.520.3641
F: 604.521.2818

BCRTC Head Office
6800 14th Avenue
Burnaby, BC V3N 4S7

Operating Hours
Monday to Friday 7:30 a.m. to 4 p.m.
Closed on statutory holidays

T: 778.375.6400

CMBC Mailing Address
287 Nelson’s Court
New Westminster, BC V3L 0E7

CMBC Head Office
13401-108 Avenue
Surrey, BC V3T 5T3

T: 604.985.7777

West Vancouver Municipal Transit Office
221 Lloyd Ave
North Vancouver, BC
V7P 3M2


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In the meantime you can visit the old TransLink website, use Live Chat or call Customer Information at 604.953.3333.