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General Contact Information

Customer Information

Online Feedback Form

T: 604.953.3333

5:30 a.m. to 12:30 a.m. Monday to Friday
6:30 a.m. to 11:30 p.m. Saturday/Sunday

Live Chat

6:30 a.m. to 11:30 p.m. Monday to Friday
7:30 a.m. to 10:30 p.m. Saturday

Leave something behind on a trip? Fill out the Lost Property form to report what was lost, and we'll see if someone has turned it in.

If you don’t have a Compass Card/Ticket, visit the Compass Customer Service Centre for assistance, located at the Beatty Street entrance at Stadium–Chinatown SkyTrain Station.

If you find a Compass card on transit, you're welcome to submit the card through one of the options below. Note that transit employees will not accept items that were not found on transit.

Hand the card to a uniform transit employee (such as a transit operator or station attendant).

Donation Kiosk

Deposit the card into your nearest Compass Card Donation Kiosk location:

  • Waterfront Station

  • Vancouver City Centre Station

  • Broadway–City Hall Station

  • YVR–Airport Station

  • Burrard Station

  • Stadium–Chinatown Station (Compass Customer Service Centre)

By Mail

Mail the card to the address below:

Compass Customer Service
PO Box 2212 STN Terminal
Vancouver, BC
V6B 3W2

Stadium–Chinatown SkyTrain Station
590 Beatty St., Vancouver, V6B 2L3
Monday to Friday, 8:30 a.m. to 5:00 p.m. Saturday, 12:00 p.m. to 4:00 p.m.*
T: 604.953.3334

*Saturday hours are for walk-in customers only. Phone lines will not be active.
*Bike pick-up will not be permitted unless previously arranged.

Transit Police Non-Emergency
T: 87.77.77

Call 911

Visit the Transit Police Contact Us page to provide feedback or file a complaint.

Sign-up for HandyDART
T: 604.953.3680

Book or cancel a trip
T: 604.575.6600

Visit the HandyDART Taxi Feedback Form to provide feedback on your trip.

Note: The HandyDART contractor, First Transit, provides customized transportation to customers with disabilities.

T: 604.398.2042
Toll Free: 1.888.207.4055

Compass Customer Service Centre & FareDealer Administration
Stadium–Chinatown Station
Unit 1 - 590 Beatty Street 
Vancouver BC, V6B 2L3

Monday to Friday 7:30 a.m. to 5 p.m., excluding holidays

Corporate Information

T: 778.375.7500

F: 604.636.4809

Monday to Friday 8 a.m. to 4 p.m.
400 - 287 Nelson's Court
New Westminster, BC V3L 0E7

For media inquiries and other press-related matters, please visit our Media section.

T: 778.375.7829
F: 778.375.7828

400 - 287 Nelson's Court
New Westminster, BC V3L 0E7

Monday to Friday 8 a.m. to 4:30 p.m.


The email above is for Board inquires or questions only.
Please submit any feedback, commendations or complaints
via our Online Form.

Operating Companies

T: 604.520.3641
F: 604.521.2818

6800 14th Avenue
Burnaby, BC V3N 4S7

T: 778.375.6400

287 Nelson’s Court
New Westminster, BC V3L 0E7

Head Office:
13401-108 Avenue
Surrey, BC V3T 5T3

T: 604.488.8906 or 1.800.570.7245
F: 604.689.3896

Suite 295 - 601 West Cordova
Vancouver, BC V6B 1G1

Monday to Friday 6:45 a.m. to 6 p.m.

T: 604.985.7777

Chat with us

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In the meantime you can visit the old TransLink websiteold TransLink website, use Live Chat or call Customer Information at 604.953.3333.