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Temporary closures due to COVID-19

To support physical distancing, the following Customer Service locations are closed to the public until further notice:

  • Compass Customer Service Centre at Stadium–Chinatown Station

  • Lost Property Office at Stadium–Chinatown Station

  • SkyTrain Assistance Counter at Commercial–Broadway Station

  • West Coast Express Customer Service Centre at Waterfront Station

All locations are still able to assist customers through phone and email/web form. Please see the details below.


General Contact Information


Customer Information

Please note that we've temporarily adjusted our hours due to COVID-19.

Send us your feedback through the Online Feedback Form.

T: 604.953.3333

7:00 a.m. to 7:00 p.m. Monday to Sunday

Live Chat

5:30 a.m. to 12:00 a.m. Monday to Friday
6:30 a.m. to 11:00 p.m. Saturday

Leave something behind on a trip? Fill out the Lost Property form to report what was lost, and we'll see if someone has turned it in.

If you find a a lost item on transit, you're welcome to submit the item through one of these options. Note that transit employees will not accept items that were not found on transit.

Lost Property Office - Temporarily Closed

To support physical distancing, the Lost Property office is closed to the public until further notice. In the meantime, customers can still report lost items via the form or phone number below.

Lost property will still be receiving and processing lost items for customers. Lost Property will be prioritizing the return of items based on importance, e.g. items deemed critical such as medication, passports, keys, wallets and items with high monetary value.

Stadium–Chinatown SkyTrain Station
590 Beatty St., Vancouver, V6B 2L3
Monday to Friday, 8:30 a.m. to 5:00 p.m.
T: 604.953.3334

Transit Police Non-Emergency
T: 604.515.8300
SMS: 87.77.77

Emergency
Call 911

Visit the Transit Police Contact Us page to provide feedback or file a complaint.

Sign-up for HandyDART
T: 604.953.3680

Book or cancel a trip
T: 604.575.6600

Visit the HandyDART Taxi Feedback Form to provide feedback on your trip.

Note: The HandyDART contractor, First Transit, provides customized transportation to customers with disabilities.

To support physical distancing, the Compass Customer Service Centre at Stadium–Chinatown is closed until further notice. For information, customers can still use the contact form or call the Compass Customer Service line:

T: 604.398.2042
Toll Free: 1.888.207.4055

Compass Customer Service Centre & FareDealer Administration
Stadium–Chinatown Station
Unit 1 - 590 Beatty Street 
Vancouver BC, V6B 2L3

Monday to Friday, 8 a.m. to 4:30 p.m.

This is the first SkyTrain Assistance Counter (STAC) on our network and is staffed by SkyTrain Attendants during all station operating hours. Attendants will be able to provide customers with directions, system maps, brochures, and real-time transit updates.

The STAC is located at street level inside the North stationhouse of Commercial-Broadway Station and is accessible from entrances on both Commercial Drive and Broadway. Within the station itself, the SkyTrain Assistance Counter can be found above Platforms 1 and 2, which serve the Millennium Line.

T: 604.488.8906 or 1.800.570.7245
F: 604.689.3896

Suite 295 - 601 West Cordova
Vancouver, BC V6B 1G1

Monday to Friday 6:45 a.m. to 6 p.m.
wcecustomerservice@translink.ca

WCE Customer Feedback Form


Corporate Information

T: 778.375.7500

F: 604.636.4809

Monday to Friday 8 a.m. to 4 p.m.
400 - 287 Nelson's Court
New Westminster, BC V3L 0E7

For media inquiries and other press-related matters, please visit our Media section.

T: 778.375.7829
F: 778.375.7828

400 - 287 Nelson's Court
New Westminster, BC V3L 0E7

Monday to Friday 8 a.m. to 4:30 p.m.
parkingtax@translink.ca

email: procurement@translink.ca

board@translink.ca

The email above is for Board inquires or questions only.
Please submit any feedback, commendations or complaints
via our Online Form.


Operating Companies

T: 604.520.3641
F: 604.521.2818

6800 14th Avenue
Burnaby, BC V3N 4S7

T: 778.375.6400

Mail:
287 Nelson’s Court
New Westminster, BC V3L 0E7

Head Office:
13401-108 Avenue
Surrey, BC V3T 5T3

T: 604.488.8906 or 1.800.570.7245
F: 604.689.3896

Suite 295 - 601 West Cordova
Vancouver, BC V6B 1G1

Monday to Friday 6:45 a.m. to 6 p.m.
wcecustomerservice@translink.ca

T: 604.985.7777


Chat with us

TransLink

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In the meantime you can visit the old TransLink website, use Live Chat or call Customer Information at 604.953.3333.