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Mobile Services

If you need information when you’re on the go, use your mobile phone to access directions, find out when your bus will arrive, and receive updates for real-time service changes.


TransLink is working with Shaw on developing a system-wide WiFi design for SkyTrains and buses, with deployment starting in 2020. We expect the entire network to be completed by 2025.

LTE Internet for SkyTrain

Rogers customers can now access LTE wireless internet on SkyTrains and in stations. Coverage includes Stadium–Chinatown, Granville, Burrard, and Waterfront stations, and services between 22nd Street and Edmonds stations, and between Columbia and Sapperton stations.

Freedom Mobile customers can access LTE wireless internet at Waterfront, Burrard, Granville, and Stadium–Chinatown stations, as well as in the Dunsmuir Tunnel.

WiFi on SeaBus

Shaw Open WiFi is now available to all riders at both SeaBus terminals and on all three SeaBuses. Use Shaw Go (Shaw customers only) or sign into the Shaw Guest network for free WiFi.

Having connection problems? Contact Shaw's 24/7 technical support at 1.888.407.0251 or visit the Shaw website.

You can use your phone or mobile device to help plan your route.

Download Google Maps to your smartphone to use Google Transit to get route and transit information, phone numbers, and figure out where you are, with or without GPS.

Plan your trip with TransLink's Trip Planner, view route schedules, get real-time Next Bus departures, and transit alerts.

Trip Planner shows you route options, trip duration, transfers, walking distance, and fare pricing.

Next Bus is a quick way to look up departure, real time, or scheduled times for a specific bus stop and bus route.

Try the new TransLink Trip Planner and Next Bus.

Use Next Bus to find real time and scheduled bus information, or have text messages sent to your smartphone with Next Bus SMS.

Using satellite tracking on buses, Next Bus gives you real-time transit information by estimating when the next vehicle will depart, based on its last reported location.

Click “Current location” on the Next Bus page to see bus stops near your current location. You can also enter an address or landmark and Next Bus will find nearby bus stops and passing routes around that location.

An asterisk * next to the time indicates the scheduled departure time.

Limitations

Re-Routes and Disruptions

Planned transit service disruptions, re-routes due to construction, and special events aren't always available in Next Bus. For the most up-to-date service disruption details, visit transit alerts.

B-Line and RapidBus

B-Line and RapidBuses will generally receive location updates less frequently than regular buses, so make sure to give yourself extra time if you’re catching an express bus.

Next Bus SMS

You can also text the bus stop number, and up to two bus route numbers, to 33333 and we’ll send you the next two departure times for those routes. Make sure you leave a space between the bus stop and route number, (e.g., 99 60980).

Note: standard carrier text messaging rates may apply.

Need help with using the new Trip Planner and Next Bus? Follow our step-by-step guides to understand how each feature can be used.

There are three ways you can plan a trip with Trip Planner:

  1. Select "Trip Planning" and enter a stop number, address, or landmark into the "Departing From?" and "Going To?" fields.

  2. Click anywhere on the map and select "To Here" as your starting location and "From Here" as your destination.

  3. Click anywhere on the map and select "Nearby Stops" to view transit routes based on your chosen location.

For more trip planning options click the gear icon next to "Going To?". You’ll be able to modify your trip by departure/arrival time, date, and preferred transit modes.

Trip Planner Results

Once you've planned your trip, trip planner will return itineraries based on your origin and destination.

Select an itinerary to show departure and arrival times, trip duration, transfers, walking distance, and any alerts affecting your planned trip.

From here, you have the options to print out the trip and share it over email. This is displayed next to "Itinerary Details" at the top of the list.

To view a different route, click the back arrow left of "Itinerary Details".

Refer to our How To Use Trip Planner step-by-step guide for additional assistance.

You can find a list of all transit routes by clicking the "Routes" menu on the right side of the screen.

Select as many routes on the list to view all the stops and buses servicing the selected routes on the map.

You can adjust the direction of any selected route with the direction toggle under the selection.

Click on a stop on the map to find real-time transit departures.

Select "Route Details" in the bottom results window, and then "Schedule" on the right side of the screen to view a full timetable for the route.

Route stops will be listed as NB (Northbound), SB (Southbound), EB (Eastbound), or WB (Westbound).

Refer to our How To Find Route Schedules step-by-step guide for additional assistance.

Using satellite tracking on buses, Next Bus gives you real-time transit information by estimating when the next vehicle will depart, based on its last reported location.

Click "Find Nearby Stops" on the left side if using desktop or at the bottom of the screen if using mobile to find bus stops around your current location.

You can also enter an address or landmark and Next Bus will find nearby bus stops and passing routes around that location.

The estimated departure times of buses are displayed in the results window. Click the information icon next to the departure time to see if a bus is running on time, early or late.

Refer to our How To Use Next Bus step-by-step guide for additional assistance.

Limitations

Re-Routes and Disruptions
Planned transit service disruptions, re-routes due to construction and special events aren't always available in Next Bus. For the most up-to-date service disruption details, visit transit alerts.

Express Buses (B-Line)
Express buses will generally receive location updates less frequently than regular buses, so make sure to give yourself extra time to catch an express bus.

Why does the information vary between Google Trip Planner and TransLink's new Trip Planner?

Google and the Trapeze Trip Planner use the data in a different way, this can result in slightly different results.

Why do you offer both Google Trip Planner and a new Trip Planner?

We want to offer choices for your trip planning. The upgrade to new Trip Planner and Next Bus is a new product and user experience. We're giving access to Google because it's familiar. However, be sure to try out and give feedback on the new Trip Planner and Next Bus.

Are the results for the old and new Next Bus the same?

Both Next Bus options use the same data, but you may see slightly different results from the way each application uses the data.

Can I save a bus route or stop to my favourites using the new Next Bus

Unfortunately, favourites is not available on new Next Bus.

Stay up-to-date about disruptions, updates, or changes to the transit services you take by signing up for Transit Alerts. Depending on your preference, we’ll send you a text message and/or email whenever your selected transit routes are impacted.


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