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Safety and Security

Transit Police at a SkyTrain station 

We're committed to delivering a transportation system that promotes the health, safety and security of our customers and our employees.


Contact Transit Police

One of the best safety tips we can give you is Be Proactive. Look out for yourself, be aware of your surroundings, and report any unusual behaviour or incidents. By working together we can make transit safe for everyone.

Non-Emergency Emergency
T: 604.515.8300
Text/SMS: 87.77.77
Call 911

Safety on Transit

Riders are an active part of how we keep our transit system safe for everyone. When using public transit, please stay aware of your surroundings. If you see something, say something — report any unusual behaviour or incidents to a uniformed transit authority or by contacting Metro Vancouver Transit Police.

Bus and SeaBus

Emergency support: Every bus and SeaBus has an on-board communication system that keeps drivers in touch with a contact point 24 hours a day, seven days a week to provide support in the event of any safety or security issues.

Request a stop: To stay safe when travelling at night by bus, you can request a stop from 9 p.m. and 5 a.m. daily. Let your bus driver know where you’d like to get off the bus and they'll find a suitable safe spot to let you out. You cannot request a stop along an express or limited-stop portion of a route.

SkyTrain

SkyTrains are monitored by customer service and security staff during operational hours. For added security, each SkyTrain features:

  • The Passenger Silent Alarm is a yellow strip above every window. When pushed, staff will be silently alerted to a problem. Help will be on the scene as soon as possible.

  • Speakerphones to talk to SkyTrain control operators are located inside each car near the doors, so passengers can ask for urgent assistance.

Our SkyTrain stations also have special security features:

  • Designated Waiting Areas are located on all platforms. These areas have brighter lighting, red emergency telephones, and a bench. They are monitored by security cameras (CCTV).

  • Emergency Cabinets are located on SkyTrain platforms. Each has a red emergency telephone, a fire extinguisher, and emergency train stop buttons.

  • Security Cameras (CCTV) monitor all areas of our stations. This enables staff to quickly respond to emergencies, and record video of any incidents or crimes.

SkyTrain Attendants are also trained to provide first aid and emergency response.

West Coast Express

All West Coast Express stations have CCTV security cameras. Station Attendants are available when trains are running, and security services patrol seven days a week.

Every West Coast Express train is staffed by a uniformed engineer and a conductor. Please approach these staff for help on board.

Each car also has a Passenger Silent Alarm (the yellow strips above every window), and a speakerphone to ask for help if you can’t immediately find a staff member.


Transit Police

Transit Police ensure the safety of passengers and staff throughout Metro Vancouver’s transit system. They have the same powers as other municipal Vancouver police and also issue fines for failing to pay fares.

For updates and more information about Metro Vancouver Transit Police, visit the Transit Police website.

Contact Transit Police

Call: 604.515.8300
Text: 87.77.77


Chat with us

TransLink

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In the meantime you can visit the old TransLink website, use Live Chat or call Customer Information at 604.953.3333.