Compass Vending Machines accept cash, credit, and debit. Online payment and AutoLoad enrollment can be done with American Express, Visa, Mastercard, Visa Debit, and Debit Mastercard.
Compass Cards are available for a $6 refundable deposit and can be used for single fares, Monthly Passes, DayPasses, and Bike Parkade enrollment. More information on our fares can be found on our Fare pricing & Zones page.
You can purchase a Compass Card at compasscard.ca and the following:
Compass Vending Machines
Compass Vending Machines (CVM) are located in all SkyTrain, SeaBus, and West Coast Express (WCE) stations and select London Drug stores.
All CVMs accept cash, debit, and credit cards; a $6 refundable desposit is required with purchase.
It can take up to two hours for your Compass product to be available for use. If you purchase fare products at a CVM, they'll be available for use immediately.
Compass Vending Machines accept cash, credit, and debit. Online payment and AutoLoad enrollment can be done with American Express, Visa, Mastercard, Visa Debit, and Debit Mastercard. It can take up to two hours for your Compass product to be available for use. If you purchase fare products at a CVM, they'll be available for use immediately.
Concession Cards are not available at CVMs.
BC Ferry Terminals
Pre-loaded Compass Cards are available at Tsawwassen and Horseshoe Bay terminals BC Ferries Terminals for $16 ($10 of Stored Value and $6 for the refundable deposit). Compass DayPass Tickets are also available on these routes.
Compass Cards can be purchased at compass retailers across Metro Vancouver. See the map below for a full list of locations.
Stadium–Chinatown and Waterfront Station
Compass Cards can be purchased at the Compass Customer service Centre at Stadium–Chinatown Station and the West Coast Express Customer Service office at Waterfront Station.
Single-use Compass Tickets or DayPass Compass Tickets can be purchased from any Compass Vending Machine. DayPass Compass Tickets are also available at select retailers (see map below).
Please note: Compass Tickets and DayPasses purchased from a CVM are valid only on the day they are purchased and expire at 4 a.m., even if they have not been used.
Compass Wristbands and Minis are only available for purchase at the Compass Customer Service Centre at Stadium–Chinatown SkyTrain Station and the West Coast Express Office.
Search for the nearest location by viewing the map in fullscreen mode on Google My Maps.
For larger group trips of 15 or more, such as school field trips, you can purchase your fare products ahead of time.
To purchase Compass Tickets in advance of your trip via courier, email firstname.lastname@example.org and request a bulk ticket order form.
Once you submit your order form and cheque, your tickets will be couriered to you.
Please allow 10 days for processing. There is no fee for the courier service for orders within Metro Vancouver.
If you have a tight timeline, we're here to help, please follow up your email with a call to the Compass Customer Service Centre at 604.453.4490.
Visit our Compass Card page for more details on using Compass Cards and Tickets across the transit system, and check out the Compass 101 playlist below to learn more about tapping in/out, loading your card, and more.
Know before you go
Only purchase what you can use before the tickets expire. Tickets are not refundable and not exchangeable.
The minimum order for bulk ticket sales at the Stored Value rate is 50 tickets per zone.
Compass Tickets have an expiry date of 254 days from date of issue. Please refer to your packing slip or receipt.
Stored Value and Passes
Stored Value is refundable only if your Compass Card is registered. Requests for Stored Value refunds must be made within two years of the last tap in or tap out.
Monthly Passes and DayPasses are refundable to registered cardholders, as long as the pass hasn’t been used for travel. Requests for refunds of Monthly Passes and DayPasses must be made within 60 days of the pass purchase date.
Compass Card Deposit
The $6 deposit, minus any insufficient fare (e.g., negative balance), is refundable when you return your Compass Card to TransLink either in person or by mail along with a completed refund form.
There are no deposit refunds for "Initial Release" or "No Deposit" Compass Cards and most program cards.
How to Request a Refund
Requests for refunds can be made the following ways:
Visit us in person at the Compass Customer Service Centre at Stadium–Chinatown SkyTrain Station or the West Coast Express Office at Waterfront Station.
Complete and mail us a refund request form (if requesting a card deposit refund, remember to include the card).
Registered cardholders can also request product refunds by calling Compass Customer Service at 604.398.2042.
When requesting a refund, please note the following:
Most refunds are issued by cheque, which is mailed to the registered account holder. No refunds will be issued via electronic funds transfer.
TransLink reserves the right to restrict the number of refunds for Stored Value, Monthly Passes, and DayPasses to any individual in any calendar year.
Refunds will only be issued in Canadian funds.
Visitors from outside of Canada
If you’re visiting from outside the country and would like a refund for any unused transit fare product or Compass Card deposit, we encourage you to visit us in person at a location listed above to obtain a refund.
You may also return your Compass Card to us by mail, along with a completed refund request form, but please note the refund polices outlined above.
Converting FareSavers to Stored Value
If you have leftover FareSavers, you can keep using them on the bus or convert them to Stored Value on a Compass Card. To convert FareSavers to Stored Value on a Compass Card, visit the Compass Customer Service Centre at Stadium–Chinatown SkyTrain Station.
Please note that FareSavers distributed at no cost as part of a program can only be converted to Compass Tickets.
Compass Vending Machine Errors
If a Compass Vending Machine (CVM) issues a receipt indicating that an amount to be refunded was not returned, a product was not dispensed, or another error occurred, a refund will be issued upon presentation of the receipt.
If no receipt is issued by the CVM, the request for a refund must include:
The station name where the malfunction occurred.
The five-digit CVM number (located on the front of the CVM).
The amount, date, and approximate time of the attempted transaction.
TransLink will verify the error and once the error is verified, will issue a refund, in-kind fare product, or adjust the Stored Value balance on a Compass Card.
Requests related to a CVM errors must be made within 60 days of the error.
Requests for refunds must be made by submitting the above-noted information to Compass Customer Service or submitted in person at Compass Customer Service Centre at Stadium–Chinatown SkyTrain Station or the West Coast Express Office at Waterfront Station.